Return Policy Page
At Wiwibabymart, we care about your baby's comfort and your peace of mind. We always strive to deliver 100% authentic and premium-quality baby products. However, if you receive a damaged, defective, or incorrect product, we are here to help you with a hassle-free return and refund process.
Please read our complete policy below to understand how our return process works.
1. Conditions for Returns
To be eligible for a return, your item must meet the following criteria:
- Time Limit: The return request must be made within 7 days from the date of delivery.
- Product Condition: The item must be unused, unwashed, and in the exact same condition that you received it.
- Packaging & Tags: The product must be in its original packaging with all manufacturing tags, labels, and accessories intact.
- Proof of Purchase: You must provide the original invoice, order number, or purchase receipt.
2. Non-Returnable Items
For hygiene and safety reasons concerning newborns and infants, the following items cannot be returned unless they are delivered damaged or expired:
- Opened baby skincare products (lotions, powders, oils, washes).
- Used baby diapers, wipes, and feeding essentials (pacifiers, feeding bottles).
- Innerwear and baby clothing that has been worn or washed.
3. How to Initiative a Return
If your product qualifies for a return, please follow these simple steps:
- Contact Us: Take clear photos or a short video of the product showing the issue and send it to our official customer support email at support@wiwibabymart.com or message us on our Facebook page.
- Verification: Our team will review your request within 24–48 hours and notify you regarding the approval or rejection of your return.
- Product Pickup/Drop-off: Once approved, we will arrange a return pickup (available in selected areas) or instruct you to ship the product back to our official warehouse address.
4. Refund Policy
Once we receive your returned item and inspect its condition, we will process your refund:
- Approved Refunds: If the inspection is successful, your refund will be initiated immediately.
- Refund Methods: The amount will be credited back to your original payment method (bKash, Nagad, Visa/Mastercard) or as store credit, depending on your choice.
- Processing Time: It usually takes 3 to 7 working days for the refunded amount to reflect in your account, depending on your bank or mobile wallet provider.
5. Delivery and Shipping Charges
- If you received a damaged, defective, or incorrect product, Wiwibabymart will bear all shipping costs for the return and replacement.
- If you want to exchange a product due to a change of mind, size issue, or color preference, the customer will be responsible for paying the return and reshipping fees.
Wiwi Baby Mart — Best Baby Shop.
Gentle care for You & Your growing little star. Quality you can trust, prices you’ll love.
